Appendix A

Residents of the State of California ~ Student Tuition Recovery Fund

The State of California established the Student Tuition Recovery Fund (STRF) to relieve or mitigate economic loss suffered by a student in an educational program at a qualifying institution, who is or was a California resident while enrolled, or was enrolled in a residency program, if the student enrolled in the institution, prepaid tuition, and suffered an economic loss.

Unless relieved of the obligation to do so, you must pay the state-imposed assessment for the STRF, or it must be paid on your behalf, if you are a student in an educational program, who is a California resident, or are enrolled in a residency program, and prepay all or part of your tuition.

You are not eligible for protection from the STRF and you are not required to pay the STRF assessment if you are not a California resident, or are not enrolled in a residency program.

It is important that you keep copies of your enrollment agreement, financial aid documents, receipts, or any other information that documents the amount paid to the school.  Questions regarding the STRF may be directed to the Bureau for Private Postsecondary Education, 2535 Capitol Oaks Drive, Suite 400, Sacramento, CA 95833, (916) 431-6959 or (888) 370-7589.

To be eligible for STRF, you must be a California resident or enrolled in a residency program, prepaid tuition, paid for deemed to have paid the STRF assessment, and suffered an economic loss as a result of any of the following:

  1. The institution, a location of the institution, or an educational program offered by the institution was closed or discontinued, and you did not choose to participate in a teach-out plan approved by the Bureau or did not complete a chosen teach-out plan approved by the Bureau.
  2. You were enrolled at an institution or a location of the institution within the 120 day period before the closure of the institution or location of the institution, or were enrolled in an education program within the 120 day period before the program was discontinued.
  3. You were enrolled at an institution or a location of the institution more than 120 days before the closure of the institution or location of the institution, in an educational program offered by the institution as to which the Bureau determined there was a significant decline in the quality or value of the program more than 120 days before closer.
  4. The institution has been ordered to pay a refund by the Bureau but has failed to do so.
  5. The institution has failed to pay or reimburse loan proceeds under a federal student loan program as required by law, or has failed to pay or reimburse proceeds received by the institution in excess of tuition and other costs.
  6. You have been awarded a restitution, a refund, or other monetary award by an arbitrator or court, based on a violation of this chapter by an institution or representative of an institution, but have been unable to collect the award from the institution.
  7. You sought legal counsel that resulted in the cancellation of one or more of your student loans and have an invoice for services rendered and evidence of the cancellation of the student loan or loans.

To qualify for STRF reimbursement, the application must be received within four (4) years from the date of the action or event that made the student eligible for recovery from STRF.

A student whose loan is revived by a loan holder or debt collector after a period of noncollection may, at any time, file a written application for recovery from STFR for the debt that would have otherwise been eligible for recovery.  If it has been more than four (4) years since the action or event that made the student eligible, the student must have filed a written application for recovery within the original four (4) year period, unless the period has been extended by another act of law.

However, no claim can be paid to any student without a social security number or a taxpayer identification number.

Appendix B

Residents of the State of Texas: Filing a Student Complaint Against a Texas Higher Education Institution

Role and Authority of the Texas Higher Education Coordinating Board (THECB)

The role of the THECB is to represent the State of Texas and enforce laws that fall under the scope of the THECB’s authority. The THECB cannot offer legal advice to complainants and does not act as a student’s agent or attorney. Any information provided by the THECB staff is not to be interpreted as legal advice or representation.

The authority of the THECB is limited to that expressly granted by law and stipulated in THECB rules. For example, a student’s eligibility for financial aid is determined by the student’s institution and the THECB generally does not have the authority to override the school’s determination.

Non-Exhaustive List of Student Complaints Not Reviewed by the THECB

  • Complaints concerning actions that occurred more than two years prior to filing a student complaint form with the THECB, unless the cause of the delay in filing the student complaint form with the Agency was the complainant's exhaustion of the institution's grievance procedures
  • Complaints made by former students more than one year after the student’s last date of attendance at the institution and more than 6 months after discovering the grounds for the complaint (unless the cause of the delay in filing the student complaint form was the complainant’s exhaustion of the institution’s grievance procedures
  • Anonymous complaints
  • Matters solely concerning grades, examination results, or evaluation of academic performance
  • Matters solely related to student life such as student housing, dining facilities, food service, violations of the student code of conduct, or student activities and organizations
  • Matters that are or have been in litigation
  • Complaints about religious institutions relating solely to their religious (as opposed to secular) standards and religious programs of study
  • Complaints against institutions not authorized by the Agency to operate in Texas
  • Complaints regarding tribal institutions
  • Complaints about criminal matters

To access forms and a description of the complaint procedure, go to The Texas Higher Education Coordinating Board’s Student Complaints page at www.thecb.state.tx.us/studentcomplaints

For rules governing student complaints – Title 19 of the Texas Administrative Code, Section 1.110-1.120, go to http://texreg.sos.state.tx.us/public/readtac$ext.ViewTAC?tac_view=5&ti=19&pt=1&ch=1&sch=E&rl=Y.